Ideals are like stars; you will not succeed in touching them with your hands. But like the seafaring man on the desert of waters, you choose them as your guides, and following them you will reach your destiny. _Carl Schurz (1829–1906)

 
JUST WHAT IS A WORLD-CLASS COMPANY?
By Michael Angier

As we begin to promote the next World-Class Business
Conference, I seem to be getting more people asking me what I
mean when I say "World-Class Company".

I suppose it could mean different things to different people.
But allow me to share what it is for us. This list is far from
complete, but in reading through this description, you'll have
a pretty good idea of our business philosophies and what we
mean by World-Class.

A World-Class Company . . .
. . . is not necessarily a global company, although most any
business--even a small one--can have a global impact if not a
global market.

. . . uses 21st century business strategies based on
time-tested principles.

. . . has the ability to last at least a hundred years. It's
an organization that goes beyond its founders and can endure
the inevitable changes in the market.

. . . is principled, on-purpose, value-driven and profitable.

. . . is one where its mission is not only known and
articulated, but also demonstrated day in and day out by all
employees. 

. . . is flexible in its strategies but steadfast in its
mission, values and principles.

. . . is an excellent steward of all resources.

. . . is authentic and distinctive--it knows what business it
is truly in and is committed to being the best in the world at
it.

. . . exemplifies stability; it's dependable, trusted and
solid.

. . . has impeccable character and always operates in
integrity.

. . . is responsive, resourceful, adaptive and innovative.

. . . recognizes that its people are its greatest assets, that
its bottom line is created by its front line.

. . . always does what's right instead of just what's
expedient.

. . . creates higher profits through higher service.

. . . already has or is developing the resources, strategies,
practical ideas and tools needed to achieve extraordinary
success.

. . . is a good neighbor and responsible to the community it
serves.

. . . is a great company becoming better.

. . . communicates effectively to all stakeholders.

. . . creates breakthroughs on a regular basis.

. . . . is customer-driven--delighting in meeting the needs of
those it serves and consistently over-delivers on its promises.

. . . exemplifies excellence in every area.
 

NOTE: See Success Net's Creed 'We Believe . . . ' at
http://successnet.org/creed.htm and Success Net's Core Values
at http://successnet.org/corevalues.htm 

To find out how your organization stacks up as a world-class
company, get our free report on the 'Ten Pillars of a
World-Class Company'. Just send a blank email to
wcb@SuccessNet.org

--------------
Copyright Michael Angier & Success Networks.
Success Net's mission is to inform, inspire and empower people
to be their best--personally and professionally. Get their
free report Keys to Personal Effectiveness by sending an email
to keys@SuccessNet.org  Free subscriptions, memberships,
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http://SuccessNet.org 
InfoPlease@SuccessNet.org

 

When the EQ in the Office is Low,”
by Susan Dunn, MA Clinical Psychology, 

If you’re a boss or a manager, you’ll relate to
this story, I’m sure.

This morning I was awakened by the doorbell
ringing at 8 am. Now that's a little bit early.
Throwing on my bathrobe, I looked through the
blinds to see a man in a red shirt and a woman in
a blue dress whom I assumed were solicitors, so I
didn’t answer the door.

About 9 am I went outside to sit on the front
porch and study and read. As I sat there, I heard
people coming down the sidewalk and then saw a
group, led by the man in the red shirt and the
woman in the blue dress. There were 6 others, all
walking in twos and they were busily laughing and
talking. 

And there I sat -- just what they were looking
for.  I was in my grotto of a garden, but you
could clearly see me if you had turned and
looked.

I imagined their boss having told them "Ring on
door bells and xxxxxx." 

They were engrossed in laughing and talking, 
and never looked up. Then they all got in a car 
which then rolled slowly past my house, with me 
again sitting on the porch, a ready target. No 
one looked up, no one took advantage of the 
opportunity.

After all, they'd been told to "ring door bells
and xxxx" and so that's exactly what they did.

Getting across the mission and purpose of the task
is often over-looked, and employees are left to
interpret things literally.  And many of them use
this an excuse to do as little as possible!

Establishing an EQ program at your office
eliminates some of the pressure on you, as a
manager, and teaches meta-skills employees can
benefit from both at the office and at home. 

In my coaching practice, I’ve found individuals 
are sincerely grateful when they understand 
what emotional intelligence is and have the 
opportunity to learn it.

Emotional intelligence gives a shared terminology
to a group of people who, these days, may have
many different cultures and values.  It isn’t
related to therapy or digging into private issues,
so it’s very well-received.  It can be
accomplished through a distnce learning course,
ezine, and tele-coaching.

And once EQ is in place, they’ll know next time
they’re out there to sell their product to a
person, not “ring doorbells.”

Oh my!

 
©Susan Dunn, MA Clinical Psychology, The EQ Coach,
http://www.susandunn.cc .  Susan is Ask the EQ
Expert for WebProNews.com, and offers emotional
intelligence coaching for individuals and
businesses; The EQ Foundation Course© -
convenient, distance learning; and numerous ebooks
on EQ for your learning convenience –
http://www.webstrategies.cc/development.htm.  Call
for coaching today; you’ve already waited too long
to get that show on the road - 210-496-0678. 
Mailto:sdunn@susandunn.cc for FREE ezine, put “EQ
at Work” for subject line.